Frequently Asked Questions

Everything you need to know about shopping with The Fibre.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

How can I return an item?

You can return any unused item in its original packaging within 30 days of delivery. Please visit our returns portal to generate a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by destination and typically range from 10-15 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

Are your products sustainably sourced?

At The Fibre, quality and ethics go hand-in-hand. We partner with certified manufacturers to ensure our materials meet high environmental and labor standards.